Anticipating Questions to Save Your Sanity

One of the best things you can do for your clients is to get ahead of the problems or questions they might have. Let me explain.

I want you to be able to identify areas in your programs or with your clients where you are experiencing repeat questions and build a strategy for how to address those questions more efficiently and effectively.

1. A central location for FAQs (duh): But really. This can be an amazing strategy for the people that are always asking for the zoom link, wondering when the call times are, or can’t remember your email address. Provide a really easy to find, central location to house all the important things that people might need. And then tell them about it. Tell them how to use it. Tell them where to find it.
2. Stop enabling people. As easy as it is to shoot a zoom link over when someone asks for it, direct them to the place in your program where they can find it. Teach a man to fish and all.
3. Start paying attention to the common questions people are having. And instead of getting annoyed with them, figure out the root problem. Ask yourself, what is the REASON this keeps coming up? Where is the gap in my content / program / instructions / etc.